Thank you for shopping at Pak Ibrahim Enterprise.
We value your trust and aim to provide the best customer experience.
Please read our refund and return policy carefully.

1. Overview

Our refund and returns policy lasts 30 days.
If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as when you received it.
  • The item must be returned in the original packaging.

2. Non-Returnable Items

Several types of goods cannot be returned, including:

  • Perishable items (food, flowers, newspapers, magazines)
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases

Additional non-returnable items include:

  • Gift cards
  • Downloadable digital/online products
  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

3. Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

  • Books with obvious signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, or vinyl records
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned after 30 days from delivery

4. Refunds Process

Once we receive and inspect your returned item, you will receive an email notification confirming:

  1. We have received your return
  2. Approval or rejection of your refund

If approved, your refund will be processed and credited to your original payment method within a certain number of days.

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company (refund posting may take several days)
  3. Contact your bank (processing times may vary)

If you still haven’t received your refund, please contact us at:

📩 info@pakibrahimenterprise.com

6. Sale Items

Only regular-priced items are eligible for refunds.
Sale/discounted items cannot be refunded.

7. Exchanges

We only replace items that are:

  • Defective
  • Damaged

If you need an exchange for the same item, contact us at:

📩 info@pakibrahimenterprise.com

8. Gifts

If the item was marked as a gift at purchase and shipped directly to you:

  • You will receive a gift credit for the value of your return once the item is received.
  • A gift certificate will be emailed or mailed to you.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

9. Shipping Returns

Important:

  • You are responsible for paying your own return shipping costs.
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping may be deducted.

Depending on your location, delivery times for exchanged items may vary.

For expensive or fragile items, we recommend using:

  • A trackable shipping service
  • Shipping insurance

We cannot guarantee receipt of your returned item.

10. Need Help?

For questions related to refunds or returns, contact us at:

📩 info@pakibrahimenterprise.com